Survey on the SolarPower Europe O&M Best Practices Guidelines

Dear Visitor,

Welcome to SolarPower Europe's survey on Operation and Maintenance. The purpose of this survey is to gather information about solar PV stakeholder's views on O&M services and thus improve SolarPower Europe O&M's Best Practices Guidelines. Thank you for completing the survey - it only takes 5 minutes.

The SolarPower Europe Team

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1.What is your field of activity in solar PV? * O&M Contractor
Asset Manager
Project developer/EPC
Industry (e.g. component, material, hardware and software providers)
Lender / Financial Institution
Law firm / Legal services
Policy maker
Other (related to solar PV)
My field of activity is not related to solar PV.
2.How big of a role does O&M play in your work? * Major role
Important role
Some role
Little role
No role at all
3.Are you a member of SolarPower Europe? * Yes
No
4.How would you evaluate the quality of O&M services currently provided in the industry? * Excellent
Very Good
Somewhat good
Not so good
Not good at all
5.Do you have any other comments on the quality of O&M services?
6.How would you evaluate the discrepancy between expectations of Owner/Lender side and actual services provided by the O&M Provider? * Perfectly aligned, no discrepancies at all
Well aligned, hardly any discrepancies
Somewhat aligned, some discrepancies
Not so well aligned, significant discrepancies
Not aligned at all, very large discrepancies
7.Do you have any other comments on this?
8.How would you evaluate the difference of quality of services between different O&M service providers? * No differences at all
Minor differences
Some differences
Significant differences
Very large differences
9.Do you have any other comments on this?
10.How would you evaluate the difference of scope of services between different O&M service providers? * No differences at all
Minor differences
Some differences
Significant differences
Very large differences
11.Do you have any other comments on this?
12.Have you heard about the SolarPower Europe O&M Best Practices Guidelines? * Yes
No, but I'd like to know more about it
No and I'm not really interested

The following questions are only to be answered by people who have heard about the Guidelines.

13.Overall, how useful do you find the SolarPower Europe O&M Best Practices Guidelines? Extremely useful
Very useful
Somewhat useful
Not so useful
Not useful at all
14.How do you make use of the SolarPower Europe O&M Best Practices Guidelines? I use them to improve my O&M services.
I use them to improve my O&M contracts.
I use them to improve my funding requirements.
I have not made use of the SolarPower Europe O&M Best Practices Guidelines
Other
15.If other, please tell us more here below:
16.How useful did you find the different Chapters of the Guidelines?
  Extremely useful Very useful Somewhat useful Not so useful Not useful at all
Introduction
Definitions
Environment, Health & Safety
Personnel & Training
Power Plant Operations
Spare Parts Management
Power Plant Maintenance
Solar PV Plant Security
Contract Management
Key Performance Indicators
Contractual Commitments
17.SolarPower Europe will be updating its O&M Best Practices Guidelines. Do you have any suggestions about how we can further improve and disseminate the Guidelines?